Refund policy

Each product is created with care and intention, with a focus on quality and integrity. Due to the nature of our products, returns are limited to preserve the condition and quality of each item.

If you have questions before purchasing, feel free to reach out. We’re always happy to offer guidance to help you choose what feels right.

Returns & Eligibility

We accept returns on unopened products only within 14 days of delivery for store credit. To be eligible for a return, the product must be unused and unopened, with the tamper-evident seal fully intact, and in its original condition, accompanied by proof of purchase. Opened products are not eligible for return under any circumstance.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Return Process

To request a return, please contact hello@kirstinbotanica.com with your full name, order number, and reason for return. If approved, you will receive instructions for returning your item. Returns sent without prior approval will not be accepted.

Refund Type

All approved returns are issued as store credit only. Store credit will be processed once your return has been received and approved.

Damages & Order Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@kirstinbotanica.com. Include your order number along with clear photos of the product and packaging so we can review and resolve the issue appropriately.

Shipping & Delivery

Shipping rates and available services are displayed at checkout. Once an order has been accepted by the carrier, Kirstin Botanica does not control or guarantee carrier performance, transit times, service interruptions, or delivery timing. Kirstin Botanica is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout. If a shipment is delayed, damaged, lost in transit, or marked delivered but cannot be located, contact hello@kirstinbotanica.com with your name and order number. We will make reasonable efforts to assist with the carrier’s inquiry or claims process; however, assistance does not guarantee a replacement, refund, or store credit. Any resolution will depend on the shipment circumstances, carrier findings, and applicable law.

For information about address changes, international orders, customs charges, and delivery issues, please review our complete Shipping Policy here.