Shipping Rates and Services

Shipping rates are calculated at checkout based on the destination, package details, and selected carrier service. Available shipping methods and costs will be displayed before payment is completed.

Tracking and Delivery Estimates

Once your order has shipped, you will receive tracking information using the email address or phone number provided at checkout.

Any transit time or estimated arrival date supplied by a carrier is an estimate and is not guaranteed. Carrier estimates begin after the package has been accepted into the carrier’s network.

Address Accuracy

Please review your shipping address carefully before completing your order. If you notice an error, contact hello@kirstinbotanica.com as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment.

Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Delays, Loss, and Delivery Issues

Carrier delays may occur due to weather, service interruptions, customs processing, or other circumstances outside our control.

If tracking indicates that a package is delayed, missing, or delivered but cannot be located, contact hello@kirstinbotanica.com with your name and order number. We will review the shipment information and assist with the appropriate carrier process. Resolutions are determined based on the shipment circumstances, carrier findings, and applicable consumer protections.

International Orders

Available international destinations are displayed at checkout. International shipments may be subject to customs review, import restrictions, duties, taxes, or carrier fees imposed by the destination country.

Unless duties and import taxes are expressly shown as collected at checkout, these charges are the recipient’s responsibility. Customs processing may affect delivery timing.

If an order cannot be shipped to its destination because of carrier or import restrictions, the order will be canceled and the unshipped merchandise will be refunded.

Returns

Return eligibility, return shipping costs, and store-credit terms are governed by our Return and Refund Policy.

Contact

For shipping questions, contact hello@kirstinbotanica.com.